Frequently Asked Questions
No, it is not a requirement. We will place the container in your predetermined location at your home or office. Prior to delivery, we must have a signed rental agreement, however, we can fax or email all required paperwork to you for your signature(s) prior to your scheduled delivery date.
Ideally, the further out you can reserve a unit, the better. However, we are locally owned and operated giving us maximum flexibility to respond on shorter notice.
This is a difficult question to answer and is dependent on the density of your room furnishings. However, use the guidelines below to help you determine how much can fit in each size.
CONTAINER 20FT*
Storage Capacity: 1,150 Cubic Feet Estimated Weight Capacity: 6,000 - 8,000 lbs Content Capacity: May hold the contents of 5-6 rooms of household goods
CONTAINER 16FT*
Storage Capacity: 900 Cubic Feet Estimated Weight Capacity: 4,000 - 6,000 lbs Content Capacity: May hold the contents of 3-4 rooms of household goods
CONTAINER 12FT*
Storage Capacity: 675 Cubic Feet Estimated Weight Capacity: 3,000 - 4,000 lbs Content Capacity: May hold the contents of 2-3 rooms of household goods
Yes, you will need a lock to keep your belongings secure. We do not access your container at any time, and the security of the container and its belongings is your responsibility.
On the Go has locks available for sale, or you may purchase your own lock. If you would like to buy a lock from us, please inform your On the Go representative.
Items may shift during loading or transport if they are not properly secured.
There are rails at two levels across the walls and back of the unit, which can be used to secure your items at several points during loading.
Some homeowners associations and local ordinances limit the amount of time the unit can be kept at your site.
To be sure, contact your homeowners association and/or local code enforcement agency.
Even in cases where limitations exist, allowances are generally made for you to accomplish your move with a portable storage unit just like with any other mode for moving.
If you cannot or do not wish to keep the container on your own site, we can store it for you safely and securely in our warehouse.
Access to the contents of your container is available while it is being stored.
However, you must schedule a time to access your unit during our normal business hours. There is no charge for this service.
Yes. Please call us as soon as you recognize the need and we'll schedule a delivery right away. We are locally owned and operated, giving us maximum flexibility to respond to your needs quickly.
Yes. The units are constructed of weatherproof materials designed for exterior use in extremely hot and cold climates.
The storage of any perishable or hazardous materials is STRICTLY prohibited. This includes but is not limited to: animals, live plants, motor vehicles, engines, fuels/oils, paints/varnishes, insecticides, liquid bleach, paint thinners, aerosol cans, cleaning chemicals, propane tanks (empty or full), matches/candles, firearms/ammunition, food in glass jars, pressurized tanks, lighters, firewood, fire extinguishers, and other hazardous or illegal materials.
On The Go requires that payment be made by credit or debit card and that all customers sign our Rental Agreement prior to delivery of the Mini.